Your Wellbeing Is Our Priority

Hi BazeResponsible Gambling on — Stay Safe While Having Fun

Hi Baze is a place for entertainment — not financial stress. We want you to play within your limits, enjoy the experience, and reach out for help whenever you need it.

18+ Platform Limit-Setting Tools Self-Exclusion Feature 24/7 Support

Important Warning: Betting is entertainment. Never bet more than you can afford to lose. If things get difficult, don't wait to ask for help.

Entertainment Is the Goal
Within Your Means

Hi Baze's Responsible Gaming Tools

Features to help you stay in control

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Decreasing the limit takes effect right away; increasing it requires a 24-hour waiting period.

Session Time Limit

Decide in advance how long you want to play in one sitting. When your time is up, Hi Baze will remind you — or automatically end the session.

Set a Loss Limit

Once you've lost a set amount, your account will lock automatically. Protect yourself from further losses in the heat of the moment.

Cooling-Off Period

If you need a short break, you can temporarily close your account for 1 to 30 days. During this period, deposits and bets will not be possible.

Self-Exclusion

For a long-term break, you can close your account for anywhere from 6 months to permanently. Once this request takes effect, it cannot be reversed.

Reality Check Reminder

At set intervals, Hi Baze will show you a pop-up with a summary of how long you've been playing and how much you've won or lost.

What Does Responsible Gambling Mean?

Many people assume responsible gaming means playing less. It's actually about something different — playing within your means, on your own terms, purely for entertainment. Whether you're into cricket betting, slots, or Live Casino at Hi Baze, the experience should always feel fun, never stressful.

The fundamental truth about betting is this: the house always wins in the long run. It's no secret — it's just the math of the business. That's why it's healthier to think of betting as entertainment spending rather than a source of income, the same way you'd think about the cost of a movie ticket or a meal out.

At Hi Baze, we want you to play with this reality in mind. That's why tools like limit-setting, time reminders, and self-exclusion are available on our platform at no cost — because your long-term wellbeing is what we're here for.

Practical tip: Decide in advance how much you want to spend on betting each week, then set that amount as your deposit limit. It's the simplest and most effective way to play responsibly.

Signs of Problem Gambling

Betting can sometimes cross the line from entertainment into a problem. Watch for the signs below — in yourself or someone close to you:

Chasing losses by placing more and bigger bets to win back what you've lost.

Borrowing money from family or friends to fund your betting.

Everyday essentials — food, bills, rent — are being left unpaid because of betting.

Skipping family commitments or work meetings to bet or watch games.

Lying about your betting or hiding how much you're playing.

Feeling restless, irritable, or anxious when you're not playing.

If you recognize two or more of these signs in yourself, take them seriously. Contact Hi Baze Support or use the self-exclusion feature. Acknowledging the problem is the first step toward solving it.

How to Set Your Limits

1
Log In to Your Account

Log in to Hi Baze and click on your profile in the top right corner.

2
Go to the "Responsible Gaming" section

Look for the "Responsible Gaming" option in your account settings.

3
Choose a Limit Type

Deposit limits, session time, loss limits, or cooling-off — whichever you need.

4
Enter the Amount and Confirm

Decreasing a limit takes effect immediately. Increasing one requires 24 hours.

5
Contact Support

Message support in Bengali to self-exclude — action will be taken immediately.

Self-Assessment

Select the statements that apply to you.

Betting is purely for extra fun — not as a source of income.

I never bet money I can't afford to lose.

When I lose sometimes, I can walk away without much trouble.

I don't prioritize betting over my family or my work.

I have other sources of enjoyment in my life beyond betting.

18+ Policy & Minor Protection

Hi Baze strictly prohibits anyone under 18 from using the platform. Date of birth is verified at registration, and a national ID may be requested if there is any doubt.

If you have teenagers at home who use your devices, keep your Hi Baze account password-locked and consider enabling parental control software on your browser. Preventing children from accessing the Hi Baze app or website is both your responsibility and ours.

If evidence is found that a minor has used Hi Baze, the account will be permanently closed and the relevant authorities will be notified.

Need help? Get in touch now

If you have concerns about your betting, don't face them alone — reach out for help. Hi Baze's support team is trained in responsible gambling and is ready to assist you with complete confidentiality.

Requesting self-exclusion right now is not a sign of weakness — it is proof of self-awareness. Write to Hi Baze support in Bengali: "I want to take a break" — action will be taken immediately.

Hi Baze Support

Live Chat: 24 hours a day, 7 days a week, in Bengali

Email: [email protected]

Frequently Asked Questions

Frequently Asked Questions About Bet Settlement & the App

For cancelled or abandoned matches, Hi Baze follows the rules below:

cricket: If a match is interrupted after it has started — due to rain or any other reason — and a result is declared using the Duckworth-Lewis method, bets will be settled based on that result. If no official result is declared, bets will be voided and stakes returned.

Football & Other Sports: If at least 90% of the scheduled match time has been completed, bets may be settled based on the score at that point. Below 90%, bets are generally voided.

Live Bets: Settlement depends on which markets were active at the time of the interruption and how much of the match had been played.

If you have a question about the settlement of a specific match, contact live chat with your transaction ID and we'll explain it right away.

Yes, the easiest way to get a mobile-friendly Hi Baze experience is through your mobile browser (Chrome or Safari). hibaze.casino Visit the site. It's fully responsive, so browsing on your phone gives you the same experience as the app.

How to add to your home screen (for an app-like experience):

Android (Chrome): Open the site → tap the three-dot menu on the right → "Add to Home Screen" → tap "Add". A Hi Baze icon will then appear on your home screen.

iPhone (Safari): Open the site → tap the Share button (box with an arrow pointing up) → "Add to Home Screen" → tap "Add".

This installs Hi Baze on your phone as a PWA (Progressive Web App) — no download from the App Store or Play Store required. Use it in full-screen mode just like a native app.

Gamble Responsibly — Hi Baze Is Here for You

Know your limits, set them, and get the best entertainment experience on Hi Baze. Register today.

18+ Verified Limit-Setting Tools Self-Exclusion Feature Support in Bengali
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