Hi Baze's Terms and Conditions — in plain language, in Bangla

1. General Terms and Conditions

These terms and conditions apply to all users of the Hi Baze platform and its services. Hi Baze is an internationally licensed online betting and gaming platform, operated for entertainment purposes with a strong commitment to responsible gaming.

By using any Hi Baze service, you agree to these terms. If you do not agree with any of them, please refrain from using the platform.

Hi Baze reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms. Users will be notified of significant changes via email or in-app notification.

2. Account Registration & Eligibility

To create an account on Hi Baze, you must meet the following requirements:

• You must be at least 18 years must be.
• All information provided at registration must be accurate and truthful.
• A person may only A open an account.
• You must register under your own name — opening an account on someone else's behalf is not permitted.
• Online betting must be legal in the country or region you are accessing the platform from.

For account verification (KYC), Hi Baze may request your national ID, passport, or other identity documents at any time. Withdrawal requests may not be processed until verification is complete.

3. Deposits & Payments

Hi Baze accepts deposits via bKash, Nagad, and Rocket. Minimum and maximum deposit limits are listed in the Payment section of the platform.

• Deposits are generally credited to your account instantly.
• Depositing from another person's payment account is strictly prohibited.
• Hi Baze reserves the right to investigate any suspicious transactions.
• Any payment processing fees will be disclosed before you make a deposit.

4. Withdrawal Policy

Your account must be verified (KYC) before you can withdraw winnings. Hi Baze aims to process all withdrawal requests within 24 hours.

• Withdrawals are generally processed to the same payment method used for the original deposit.
• Wagering requirements must be met before withdrawing any winnings from bonuses.
• Large or unusual withdrawal requests may be subject to additional verification.
• Hi Baze reserves the right to place a hold on withdrawals if fraud is suspected.

5. Bonuses & Promotions

Hi Baze offers a variety of bonuses and promotions — welcome bonuses, free spins, cashback, and more. Each bonus has its own terms, which are clearly outlined in the respective offer details.

General bonus terms and conditions:

• Each promotion can only be claimed once per person, household, or device.
• The required wagering multiplier must be met before bonus funds can be withdrawn.
• If a bonus is not used before its expiry date, it will be automatically forfeited.
• Hi Baze reserves the right to void bonuses on any account where suspicious bonus usage is detected.
• Running multiple bonuses at the same time is generally not allowed — check the details of each offer for specifics.

6. Betting Rules

Separate rules apply to Sports Betting, casino games, and slots on Hi Baze. General betting rules:

• Once a bet has been confirmed, it generally cannot be changed.
• Hi Baze reserves the right to void bets placed due to incorrect odds or system errors.
• If an event is cancelled or ends in a draw, the stake for that bet will be refunded.
• Hi Baze is not responsible for missed bets during Live Betting due to internet connectivity issues.
• Hi Baze reserves the right to change betting limits at any time.

Sports Betting Special Rules

For bets placed on cricket, football, or any other sport, the official result declared by the organizer is final. If a match is abandoned before completion or decided via the Duckworth-Lewis method due to rain, bets will be settled accordingly.

7. Prohibited Activities

The following actions are strictly prohibited on Hi Baze:

• Using the platform for money laundering or illegal financial transactions.
• Placing bets using bots, scripts, or automated software.
• Involvement in match fixing or any form of sports manipulation.
• Bonus abuse or arbitrage betting.
• Accessing or using another person's account.
• Attempting to breach or hack into the platform's security.

8. Account Suspension & Closure

Hi Baze reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Where there is clear evidence of a terms and conditions violation.
• If the information provided is found to be false or inaccurate.
• Failure to provide documents required for KYC verification.
• Extended periods of inactivity (typically more than 12 months).
• At the user's own request (self-exclusion).

You may also request account closure at any time by contacting support. Any balance remaining at the time of closure will be returned (provided no violations have occurred).

9. Limitation of Liability

Hi Baze is an entertainment platform. Hi Baze is not liable for the following:

• Bets or games missed due to loss of internet connection.
• Delays or failures caused by third-party payment services.
• Any losses resulting from your password falling into someone else's hands.
• Service interruptions due to force majeure events (natural disasters, cyberattacks, etc.).

10. Changes to Terms & Contact

Hi Baze reserves the right to modify, amend, or update any part of these terms and conditions at any time. Users will be notified at least 7 days in advance of any significant changes.

For any questions about the terms and conditions, reach out to Hi Baze via live chat support or [email protected]to get in touch. Our team is always ready to help in Bangla.