Legal Documents

Hi Baze's Privacy Policy — Your Data, Held in Trust

When you register on Hi Baze, you provide certain personal information. This page explains clearly where that information goes, how it is used, and how it is kept secure.

Last Updated: 2026
SSL Protection

All Data Encrypted

Not Third Parties

Your Data Is Never Sold

Your Control

Right to Delete Your Data

Licensed

Regulated Platform

Privacy Policy Highlights

Full details are below — here's a summary of the key commitments

SSL Encryption

Every transaction and piece of personal data on Hi Baze is protected with 256-bit SSL encryption — completely unreadable to outside parties.

Your Data Is Never Sold

Your name, phone number, or email is never sold to third parties. Data that comes to Hi Baze stays with Hi Baze.

Full Control Is Yours

You have the right to view, correct, or request deletion of your personal data — at any time.

Cookie Transparency

Hi Baze is transparent about which cookies are used and why. All non-essential cookies can be disabled.

Payment Information Secured

Hi Baze does not store any payment PINs or passwords used during bKash or Nagad transactions.

Marketing Opt-Out

If you no longer wish to receive promotional messages from Hi Baze, you can turn them off at any time from your settings.

In brief: Hi Baze uses your personal information solely to provide you with our services — it is never sold to third parties. You have full control over your own data.

1. What Information We Collect

Various types of information are collected when you create an account and use Hi Baze. A breakdown by category is provided below.

Information You Provide Directly

  • At registration: full name, date of birth, mobile number, and email address.
  • During KYC verification: National ID number or passport details.
  • At payment: your bKash/Nagad number (never your full PIN or password).
  • Support contact history: messages sent via chat or email.

Automatically Collected Information

  • IP address and approximate location (city-level only, not your exact address).
  • Device type, operating system, and browser version.
  • Session duration, pages visited, and usage patterns.
  • Betting history and transaction logs.
Data Type When It Is Collected Purpose of Use
Name & Contact Information At Registration Account
Identity Information During KYC Verification Security
Payment Number Deposit/Withdrawal Transactions
Browsing Data On Every Visit Improvement
Betting History On Every Bet Services

2. Why and How We Use the Information We Collect

Hi Baze uses your information for three main purposes: to provide you with a better experience, to keep the platform secure, and to comply with legal obligations.

Specifically, your information is used to:

  • To create, manage, and verify your account.
  • To process deposits, withdrawals, and other transactions.
  • To apply bonuses and promotions correctly.
  • To detect fraud and suspicious activity.
  • To assist our customer support team.
  • To improve your experience on the platform.
  • With your consent — to keep you informed about relevant offers and promotions.
Important: Hi Baze never uses your data against you. Betting history is analysed solely to improve our services and prevent fraud.

3. Who Your Information Is Shared With

Hi Baze never sells your personal information to third parties. However, limited data may be shared in the specific circumstances outlined below:

  • Payment Processors: Information required to process transactions via bKash, Nagad, and Rocket.
  • Game Provider: With game providers such as Relax Gaming — gameplay data only, never personal identity information.
  • Law Enforcement: When required by court order or legal obligation.
  • Auditing Body: With regulatory authorities to maintain our license.

In all such cases, only the minimum necessary information is shared. No partner is permitted to use Hi Baze user data for advertising or marketing purposes.

4. How Long We Retain Your Data

Hi Baze does not retain your data longer than necessary. All information is stored while your account remains active. Once your account is closed:

  • Most personal data is deleted within 90 days.
  • Financial transaction records may be retained for up to 5 years as required by law.
  • Information relevant to fraud investigations or legal proceedings may be retained for an extended period.
You Have the Right To: You may request data deletion before closing your account — just contact support. Everything will be removed except what we are legally required to retain.

5. Cookies & Tracking Technologies

Hi Baze uses cookies primarily to keep the platform running smoothly and to improve your experience.

Cookie Type

  • Essential Cookies: To maintain your login session and ensure security. These cannot be disabled as they are essential for the platform to function.
  • Functional Cookies: To remember your language preference and theme settings. These are optional.
  • Analytics Cookies: To understand which pages are used most. Fully anonymised data — no personal identification.

You can disable non-essential cookies through your browser settings, though some features may not function properly as a result.

6. Your Rights

You have the following rights over your personal data on Hi Baze:

Right of Access

You can request to view any personal information Hi Baze holds about you.

Right to Correction

You can request corrections if any of your information is inaccurate.

Right to Erasure

You can request deletion of your data upon closing your account.

Right to Opt Out of Marketing

You can opt out of promotional messages at any time.

Right to Data Portability

You can request a copy of your data at any time.

Right to Restrict Processing

You can request that the use of your data be restricted for specific reasons.

To exercise these rights [email protected]Email us at or let us know via live chat. Hi Baze aims to respond within 30 business days.

7. Children's Privacy

Hi Baze is strictly for users aged 18 and above. We do not collect information from anyone under 18, and minors are not permitted to open an account. If we are notified that a minor's data has been collected inadvertently, that data will be deleted immediately and the account will be closed.

8. Changes to the Privacy Policy

Hi Baze may update this Privacy Policy from time to time. For any significant changes, you will be notified via your account email or an in-app notification. The "Last Updated" date at the top of the page always reflects the most recent revision.

Continued use of Hi Baze after any changes will be considered acceptance of the updated policy. If you object to any changes, you may close your account and request deletion of your data.

9. Contact & Complaints

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact Hi Baze:

  • Email: [email protected]
  • Live Chat: Available 24 hours a day on the Hi Baze website, in Bengali.
Chat in Bengali: Feel free to ask us anything about privacy in Bengali — our live chat team is always ready to help.

Frequently Asked Questions

Two frequently asked questions about betting and payments at Hi Baze

The minimum bet amount on Hi Baze varies slightly depending on the game and betting market.

As a general guideline:
  • Sports Betting: Typically starting from a minimum of ৳10.
  • Slots: Most slots have a minimum of ৳10 per spin.
  • Live Casino: Minimum bets vary by table — generally starting from ৳20.
That means you can start betting on Hi Baze with as little as ৳10 BDT — a great option for new users who want to explore the platform without taking on significant risk.

To find the minimum bet for a specific game, check that game's info window or ask us via live chat.

After depositing via bKash, your Hi Baze account is typically credited within 1–5 minutes funds are credited. If it takes longer than 10 minutes, please follow the steps below:

Try checking this yourself first:
  • Check whether you received a confirmation SMS from bKash.
  • Please make sure you are sending to Hi Baze's correct bKash number.
  • Check whether you entered the correct amount in the deposit form on the payment page.
Contact Support and provide:
  • BKash Transaction ID (TrxID).
  • The time and amount of each transfer.
  • Your Hi Baze username.
With these details, the Hi Baze support team can typically resolve the issue within 15 minutes. In most cases, delays are due to technical processing and your funds remain safe.

Play with peace of mind — your data is safe with Hi Baze.

Now that you've read our Privacy Policy, go ahead and register — enjoy Hi Baze's best betting experience with easy bKash payments.

SSL Secured Your Data Is Never Sold Support in Bengali bKash Payment
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